Terms & Conditions


BLACK FRIDAY

LivTours Black Friday offers are valid from November 24 6 a.m. EST, to November 28 11:59 p.m. EST 2023, and are valid on online purchases from the LivTours.com and LivItaly.com websites. The discount can not be combined in conjunction with any other discount, promotion or offer, or on purchases made through any other websites. The discount is not applicable to standalone Transfer products. The discount is not redeemable for cash, or against any purchases made prior to November 24th or after November 28 2023, including pre-purchased gift cards which may be redeemed during this period. **For Travel Agents, only GROSS, non customized bookings made on Tuesday, November 28th, 2023 will be eligible to earn standard commission rates calculated based on Black Friday discount rates.

TERMS AND CONDITIONS

Please read the following Terms and Conditions carefully before booking any services with LivTours dba LivItaly Tours LLC. By proceeding with your booking and payment, you agree to comply with and be bound by these Terms and Conditions. If you have any doubts or disputes regarding these Terms and Conditions before booking, we recommend contacting us prior to finalizing your reservation and submitting payment.

LIABILITY

LivTours is not responsible for any personal injury, loss or damage to luggage, or loss of life during our services. We are not liable for any inconvenience, delay, or issues caused by events beyond our control or not preventable through reasonable diligence, such as war, strikes, floods, severe weather, or other natural disasters.

TRAVEL INSURANCE

We provide two distinct booking options, one of which is refundable (default option when booking more than 24 hrs prior to the tour), while the other is non-refundable. The refundable booking option extends liability coverage in the event that you are unable to participate in the tour, provided that the cancellation occurs at least 24 hours prior to the scheduled tour or service commencement (local time). In cases of last-minute cancellations, regardless of the underlying reason, LivTours does not provide compensation. Therefore, we strongly recommend that all travelers consider acquiring comprehensive travel insurance, inclusive of medical and personal coverage, to safeguard against unforeseen expenses such as medical bills, emergency flights, and the loss of luggage or personal belongings.

LATE ARRIVALS: SEMI-PRIVATE TOURS

Your voucher will contain detailed meeting information, and we advise arriving 15 minutes prior to the tour’s start time. LivTours cannot guarantee the availability of your guide if you arrive late, and late arrivals may result in a loss of tour. In such cases, we are not responsible for any refunds, partial refunds or rescheduling.

LATE ARRIVALS: PRIVATE TOURS

If you anticipate a delay, it is your responsibility to contact our emergency line at (+39 335 156 9642). For Private Tours, your guide is reserved for the scheduled time and can wait during the delay, with the delay time subtracted from the total tour duration. Last-minute rescheduled pick-up times or dates may incur additional charges.

LATE ARRIVALS: TRANSFER SERVICES

You are responsible for promptly notifying us of any anticipated delays. While our drivers diligently monitor flight schedules, they are prepared to wait for a period of up to 1 hour from the scheduled arrival time. If, however, the delay extends beyond this 1-hour window, the driver reserves the right to depart in order to fulfill other previously scheduled commitments. In such circumstances, neither refunds nor rescheduling options will be extended. As a result, we strongly advocate that all travelers consider obtaining comprehensive travel insurance to mitigate potential inconveniences arising from unforeseen delays.

PROOF OF AGE & GOVERNMENT ISSUED ID

Please carry your government ID with you on tours. For tours that include tickets, you will often need to prove your name. Additionally, your ID can prove your age which you may have to do for yourself or your children on the day of the tour. Ages indicated must match the participants’ ages on the travel date. Teenagers and children under 18 must present a valid photocopy of their ID, while students (age 18-26) must show a valid original student ID.

COLOSSEUM UNDERGROUND

The release of Colosseum tickets is subject to restrictions by the superintendency of Cultural Affairs and Sites. Tickets must be named upon purchase with no modifications allowed, including guide tickets. While we will do our best to meet your requested starting time and service preference, flexibility may be required on your part. In the event that underground guide tickets are unavailable, you will be accompanied by a Colosseum staff member for the underground portion. LivTours does not offer reimbursement in such cases. If underground tickets cannot be secured at all, we will offer cancellation with a full refund or an alternative tour with exclusive arena access and partial reimbursement.

ORDER OF SITES VISITED

Our tour descriptions aim to eloquently describe the tour, its sites, and its evolution. On rare occasions the order of sites visited may be changed or altered due to safety or logistical reasons, and is at the discretion of the tour guide. 

EVENTS BEYOND OUR CONTROL

Weather

Our tours and experiences run rain or shine; sometimes it may be necessary to make minor adjustments to the itinerary to ensure your safety. These changes do not entitle customers to any refund or compensation. 

Unforeseen Closures or Strikes

In the event of the unexpected closure of a site or attraction on the day of your tour, your guide will provide an alternative itinerary. In such circumstances, you cannot request any refund or compensation. This includes closures of religious sites for private events and liturgical reasons. 

MUSEUM/SITE TICKETS

In the unlikely event that tickets are unavailable, LivTours will contact you to provide an alternative date or offer a tour cancellation with a full refund.

DISCOUNTS

Discounts or promotional codes must be applied before making a purchase and cannot be applied retroactively. 

LAST MINUTE BOOKINGS

We strive to fulfill last-minute requests. In the rare event that we cannot accommodate your request due to unavailable guides or tickets, we will promptly contact you to discuss alternatives or provide a full refund.

OUR SMALL GROUP POLICY

All LivTours Semi-Private Group Tours are limited to 6 guests per tour guide. Our commitment to maintaining our uniquely tiny group sizes can sometimes be a little tricky, mathematically speaking. For example, we want to ensure that traveling families and friends can tour together so on rare occasions we may add one or two guests in order to not split groups. On that same note, you may also find yourself on tour with less than six people. We thank you for your understanding and flexibility.