Cancellation Policy - LivTours

Cancellation Policy


Last edited: 21st of September 2021

This policy is applicable for all bookings made on or after September 21st 2021. For bookings processed before September 21st 2021, please refer to our RefundProtect policy.


All tours, experiences and transfers may be cancelled or amended up to 24 hrs prior to commencement time of the tours, experiences or transfers. All requests of cancellation or amendment must be received at least 24 hrs prior to commencement time of the tour exclusively via email to

No other form of communication will be considered valid.

While we guarantee full refund or amendment free of charge for the majority of our 250+ tours in 22 different destinations, please refer to the short list of tours, experiences and transfers that will include non-refundable ticket fees. As our staff promptly works on every booking received with immediacy to guarantee the most effective and smooth tour on your side, this non-refundable ticket fee is applicable from the moment the booking is processed.

Below, the short list of sites tickets that will not be refunded in case of a requested cancelation or amendment:

  • All Borghese Gallery Tours
  • All Florence Walking Tours (and Duomo when applicable)
  • All Uffizi Gallery Tours
  • All Last Supper Tours
  • All Doge’s Palace Tours
  • All Private Colosseum Tours
  • All Sagrada Familia Tours
  • All Harry Potter Tours
  • All Paris Catacombs Tours
  • All Versailles Tours
  • All Vatican Breakfast Tours
  • All Vatican Secret Rooms (Deluxe Tour)
  • All Fast Train Tickets

Only adult fees will be calculated regardless of composition of party for any person over the age of 3. You can refer to the official websites of all of the above mentioned sites for an accurate cost of the charge applied by LivTours.

Refunds will be processed to the original form of payment and may take up to 15-30 days to show on client’s credit card statement.


While amendments can be requested up to 24 hrs prior commencement time of the tour, they are dependent on availability and may be subject to a fee when tickets have already been purchased and are non-refundable, regardless of the list above. The charge for an amendment is at the discretion of the LivTours staff and will be considered on a case by case situation.

Amendment requests must be sent via email to, no other form of communication will be considered valid.


Requests of refunds in the form of travel credit can be requested up to 24 hrs prior to commencement time of the tour exclusively via email to If a travel credit is requested instead of a refund, no ticket fee will be applied and the gift card will be worth 110% of your total purchase value. A new booking will then need to processed via our official websites using the coupon code provided by our staff.

No cash refund may be given once the coupon code has been generated.


All vouchers for all tours require your arrival at the meeting point 10/15 minutes prior to starting time of the tour. Clients who are not at the designated meeting point or pickup point at the agreed upon time are considered No-Shows. There is no waiting policy applicable. All No-Shows will be considered late-cancellations and therefore not refundable. It is the client’s responsibility to alert LivTours on the dedicated Emergency Line (+39) 335 156 9642 in the event of late arrival. No other form of communication will be considered valid.

We suggest to always bring the phone you provide in the “Phone while traveling” section at checkout, have it fully charged and functioning. We will attempt to call or text to provide assistance but cannot guarantee the tour guide or driver will wait on semi-private tours with sensitive timed entry.

LivTours is not responsible for any transportation failure, public transport strike or delay.


Tours and Experience run rain or shine. Minor variations of the itinerary may occur to accommodate safety and security of our clients. This will not entitle the customer to any sort of refund or compensation. If it is considered unsafe to run the tour or experience by our tour guide, driver, pilot, skipper or staff, a refund or rescheduling option will be offered to the client.


In the event of an unexpected closure of a site or attraction your guide will promptly provide an alternative itinerary. This will not entitle the customer to any sort of refund.


By choosing the refundable booking option on the checkout page, you are guaranteed 100% refund of the cost of your tour.

Cases that give you 100% eligibility:

  • Sickness, accident, injury
  • Proof of positivity to Covid-19, your own or immediate relative
  • Public Transport Failure
  • Private vehicle failure
  • Emergency Services recall
  • Home emergency
  • Immediate relative sickness
  • Pre-existing medical conditions
  • And many more…

Read more in the Terms & Conditions listed here by our partner RefundProtect for your 100% refund up to 60 days after the day of the tour.

Please read carefully on how to redeem your 100% refund if you need to cancel your tour or have been unable to attend. The process is simple and seamless and can be done up to 60 days after the day of the tour on this link by using the LVO-number on your reservation (example: LVO-1234).

90% refund through LIVTOURS for any other reason up to 72 hrs before the time of the tour

For any other reason not covered by RefundProtect you can request your refund directly through LivTours up to 72 hrs before the commencement time of the tour.

Travel Credit

Up to 72 hrs before the commencement time of the tour, you may also request travel credit to use in the future (no expiration) for any of our destinations. After your request, LivTours will generate a gift card of the value of purchase which you can use next time you purchase on any of our websites.


In order to ensure effective processing of your cancellation, we please ask you to alert LivTours of your cancellation request exclusively via email (


Get 10% off your tour’s cost and opt for a non-refundable policy for each tour/experience/transfer you are purchasing. Services purchased with a non-refundable policy, cannot be cancelled or amended under any circumstance. Requests of cancellations will result in a loss of the entirety of the funds utilized for that tour/experience/transfer.


When purchasing our tours and experiences as a gift, the amount paid may not be reimbursed until the tour is redeemed and valid reasons are communicated to RefundProtect (please see above). Buyer may amend the tour choice with an email request to, fees may apply if there are price differences between tours.

Tours are subject to availability, we therefore suggest redeeming your gift as soon as your travel dates are confirmed. Would the tour gifted not be available for the time and day of your preference, our customer service team will help you choose an alternative time or tour from any of our 300 tours in Europe.

If a refund is required, after the tour is redeemed by the receiver, the buyer can make a request exclusively via the RefundProtect Policy, if and when cancelation reasons are approved by RefundProtect (please see above). Only the buyer can request and receive refund.

When purchasing a gift card in the form of monetary value, this will be transformed in a coupon code that the receiver will need to input at checkout when purchasing their preferred tour/s. For this reason, the amount will only be refundable once redeemed exclusively according to the above stated Cancellation Policy.


For all bookings made up to July 14th, 2020 who received a voucher with no expiration date that has yet to be redeemed, please contact when ready to plan your new vacation, make reference to your LVO order number and communicate new desired dates.


The terms of this cancellation policy may change at the LivItaly Tour’s discretion.

If not all your questions have been answered, please refer to our FAQ and Terms & Conditions pages.