Cancellation and Amendment Policy


CANCELLATION AND AMENDMENT POLICY

LivTours is committed to providing our customers with flexibility when it comes to canceling or amending their bookings. Please read the following policy carefully to understand your options and limitations:

You can cancel or amend your booking up to 24 hours before the scheduled start time of your tour, for any reason.* 

Cancellations within 24 hours of the scheduled start time of a tour or experience are non-refundable and non-amendable. 

Please note that if you selected the non-refundable option at the checkout, no refunds or changes to your booking are possible under any circumstances.

AMENDMENTS

For all amendment requests, such as requesting a tour change, date/time change, changing participants, etc – please email us exclusively at booking@livtours.com and be sure to include your LVO booking number.

CANCELLATIONS AND REFUNDS

If you choose to cancel your booking up to 24 hours before the start time of your tour, you have two options:

1. Refund: You can receive a refund equal to 100% of the cost of the tour, issued to the original form of payment. 

To cancel and receive a refund for an entire order, you can use the cancellation link found in “Your LivTours Order” booking email. 

To cancel single tours within a larger order, email us at booking@livtours.com and be sure to include your LVO booking number. 

2. Travel Credit: Alternatively, you can opt for LivTours travel credit, which does not expire and is equal to 110% of the cost of your tour. You can read more about our Travel Credit option below**. To receive a travel credit, email us at booking@livtours.com and be sure to include your LVO booking number. 

*Non-Refundable Tickets and Add-Ons

The following entrance tickets and add-ons are non-refundable and non-modifiable for all private tours and select semi-private tours:

  • ROME:
    • Borghese Gallery
    • Colosseum Underground (semi-private included)
    • Colosseum Standard and Colosseum with Arena (semi-private included)
    • Domus Aurea
  • VATICAN:
    • Vatican Breakfast
    • Bramante Staircase 
    • Niccoline Chapel
    • 6:45am slot reservation fee for Alone in the Sistine Chapel & Vatican Museums | Exclusive Private Tour
  • MILAN:
    • Duomo di Milano
    • Last Supper
  • FLORENCE:
    • Accademia Gallery
    • Brunelleschi’s Dome Climb (semi-private included)
    • Horseback riding
    • Tower of Pisa
    • Uffizi Gallery
  • VENICE:
    • Doge’s Palace
    • Doge’s Palace Secret Rooms
    • St Mark’s Basilica
  • SICILY:
    • Mount Etna High-Altitude add-on
  • PARIS:
    • Champagne tastings
    • Eiffel Tower (semi-private add-ons included)
    • Musee D’Orsay
    • Sainte Chapelle and Conciergerie
    • Versailles Palace & Gardens
  • LONDON:
    • Churchill War Rooms
    • Harry Potter Studios
    • Roman Baths of Bath
    • Stonehenge
    • Tower of London 
    • Westminster Abbey
    • Windsor Castle
  • BARCELONA:
    • Alcazar
    • Flamenco shows
    • Picasso Museum
    • Sagrada Familia
  • ALL TRAIN TICKETS (semi-private included).

**Travel Credit

Once travel credit has been issued, it cannot be exchanged for a refund. 

LIVTOURS TRAVEL VOUCHERS

If you purchased our tours and experiences as a gift, you have the option to amend the tour choice by contacting us at booking@livtours.com; fees may apply if there are price differences between tours. The recipient of the voucher may also amend the tour, date, and time after redeeming the voucher, up to 24 hours prior to the tour’s commencement time and subject to availability. 

Travel vouchers are valid for 3 years, non-redeemable for cash, and subject to availability. We recommend redeeming your gift as soon as your travel dates are confirmed. In the case that the preferred tour is unavailable on a desired date and time, our customer service team will assist you in selecting an alternative time or tour from our selection of experiences across Europe. 


For further information, please refer to our FAQ and Terms & Conditions pages.