NEW REFUNDABLE BOOKING POLICY
Included in the cost of all your refundable tours is the premium service offered by RefundProtect for any order made after July 16th, 2020
100% refund through REFUNDPROTECT up to 60 days after the tour
By choosing the refundable booking option on the checkout page, you are guaranteed 100% refund of the cost of your tour.
Cases that give you 100% eligibility:
- Sickness, accident, injury
- Proof of positivity to Covid-19, your own or immediate relative
- Public Transport Failure
- Private vehicle failure
- Emergency Services recall
- Home emergency
- Immediate relative sickness
- Pre-existing medical conditions
- And many more…
Read more in the Terms & Conditions listed here by our partner RefundProtect for your 100% refund up to 60 days after the day of the tour.
Please read carefully on how to redeem your 100% refund if you need to cancel your tour or have been unable to attend. The process is simple and seamless and can be done up to 60 days after the day of the tour on this link by using the LVO-number on your reservation (example: LVO-1234).
90% refund through LIVTOURS for any other reason up to 72 hrs before the time of the tour
For any other reason not covered by RefundProtect you can request your refund directly through LivTours up to 72 hrs before the commencement time of the tour.
Up to 72 hrs before the commencement time of the tour, you may also request travel credit to use in the future (no expiration) for any of our destinations. After your request, LivTours will generate a gift card of the value of purchase which you can use next time you purchase on any of our websites.
In order to ensure effective processing of your cancellation, we please ask you to alert LivTours of your cancellation request exclusively via email (email@example.com).
SAVE 10% AND CHOOSE OUR NON-REFUNDABLE POLICY!
Get 10% off your tour’s cost and opt for a non-refundable policy for each tour/experience/transfer you are purchasing. Services purchased with a non-refundable policy, cannot be cancelled or amended under any circumstance. Requests of cancellations will result in a loss of the entirety of the funds utilized for that tour/experience/transfer.
Your tour/s can be amended up to 72 hrs prior to commencement time, are dependent on availability and may be subject to a fee when tickets have already been purchased. If you wish to reschedule a tour, please send us an email firstname.lastname@example.org. No other form of communication will be accepted.
GIFT CARD POLICY
When purchasing our tours and experiences as a gift, the amount paid may not be reimbursed until the tour is redeemed and valid reasons are communicated to RefundProtect (please see above). Buyer may amend the tour choice with an email request to email@example.com, fees may apply if there are price differences between tours.
Tours are subject to availability, we therefore suggest redeeming your gift as soon as your travel dates are confirmed. Would the tour gifted not be available for the time and day of your preference, our customer service team will help you choose an alternative time or tour from any of our 300 tours in Europe.
If a refund is required, after the tour is redeemed by the receiver, the buyer can make a request exclusively via the RefundProtect Policy, if and when cancelation reasons are approved by RefundProtect (please see above). Only the buyer can request and receive refund.
When purchasing a gift card in the form of monetary value, this will be transformed in a coupon code that the receiver will need to input at checkout when purchasing their preferred tour/s. For this reason, the amount will only be refundable once redeemed exclusively according to the above stated Cancellation Policy.
Updated March 25th, 2020 and applies to all bookings made up to July 14th, 2020
In order to protect the survival of our small family business and the travel industry as whole, strongly affected by this situation, as of the night of March 17th 2020, the Italian government has granted all tour operators, travel agencies, museums, transportation vectors and hotels to proceed with credit vouchers, with expiration on the 31st of December 2020 of the same amount of original reservations instead of refunds, which could suddenly lead to a default of the entire Italian tourism industry. Please read pag. 48, article 88 of the Gazzetta Ufficiale of the 17th of March https://www.gazzettaufficiale.it/eli/id/2020/03/17/20G00034/sg
This exceptional situation, the strict procedures put in place, and the extraordinary measures wanted by our government are now legally giving us a chance to prioritize survival, the jobs of our employees, tour guides and suppliers.
This means that the previous Cancellation Policy, which you agreed upon when booking, as of March 17th can, formally and legally be changed by our governmental measures.
While Kristin and I have been trying to continue to process refunds after this law, we started finding ourselves in the middle of a contingency. Our suppliers (from ticket venues to museums and archeological sites, all the way through to car services, train companies and more) started applying the above stated law, and we rapidly found ourselves receiving travel credit for an undetermined client but having to refund our client’s requests. In a matter of days, this would have sent us bankrupt and destroyed LivTours completely.
Of course, we understand the frustration that this may cause, and can also relate to the financial impact this may be having on you, and, while we are confident you understand and support us, we want to make the best out of this situation and offer you, in our opinion, the best outcome and advantages we are able to:
- We will eliminate the expiration date set by the government and make your voucher/travel credit open-dated and available for infinity
- With that credit you can have access to the same tour (even if prices may increase in years to come) or similar tours of same retail value anywhere in Europe (we offer tours all over Italy, Barcelona, Paris, London and more)
- You can give the travel credit to family, friends, or whomever you think will be using it before you. This means the name can easily be changed at your convenience.
- You can modify and amend your desired travel date whenever and however you wish, for as many times as you wish.
How will this work? When you are ready to officially cancel your current reservation, we will amend your booking for a “fake” date to next year same time. This is purely done to move you from this year’s events and not confuse our guides, ticketing and suppliers. You will then have plenty of time to reschedule, change, or gift your tour for as long as you wish.
Tours and Experiences will always run with all weather conditions. Minor variations of the itinerary may occur to accommodate safety and security of our clients. This will not entitle the customer to any sort of refund.
CANCELLATION POLICY CHANGES
The terms of this cancellation policy may change at the LivItaly Tour’s discretion.
Latest update July 17th, 2020