Paris Senior Destination Manager

Key Responsibilities

• Act as the regional expert and primary point of contact for the entire LivTours team, providing support across all operational and strategic needs. 
• Monitor market trends, competitive positioning, and financial performance, proactively identifying opportunities and making data-driven recommendations to improve margins, efficiency, and business growth.
• Oversee coordinator recruitment, training, and management, ensuring full service coverage, high performance, and quality standards.
• Provide crisis management, on-the-ground support and rapid problem-solving during peak periods and operational disruptions, ensuring seamless service and customer satisfaction.
• Own regional tour material and merchandise inventory management and distribution. 
• Work closely with the product team to refine and enhance existing products, contribute to new product design, and ensure offerings align with customer expectations and market trends.
• Collaborate with operations to optimize pre-tour communications and pre service checks and step in hands-on during peak periods or emergencies to maintain service continuity.
• Assist the marketing team to identify and leverage promotional opportunities that align with the company’s business goals. 
• Assist the supply and venue manager in maintaining strong partner relationships such as sites, restaurants, and transport suppliers. 
• Collaborate with the quality department in analyzing customer feedback to drive service improvements and maintain high-quality standards.
• Collaborate on company-wide projects as defined by the executive team.
• Overseeing the resolution of cost discrepancies with suppliers and partners as notified by the accounting team
• Develop and maintain procedural documentation, ensuring all departmental processes are clearly defined and effectively implemented.
• Provide support and coverage to the guide manager to ensure business continuity when necessary. 
• Serve as a cultural ambassador for LivTours in the region, ensuring company values, service standards, and team dynamics are upheld among staff, guides, and local partners.
• Oversee and manage the LivTours Paris office. 

Skills & Experience

• Proven experience (3+ years) in tourism operations, product development, and business management.
• Proven ability to identify market trends, competitive threats, and new opportunities, with a strategic mindset for maintaining business growth and profitability.
• Strong entrepreneurial drive with a self-starter mentality, creative problem-solving skills, and a passion for driving business success.
• Deep local expertise with a strong network in the tourism industry allowing for informed decision-making and effective stakeholder management. 
• Exceptional organizational and operational management skills with the ability to multitask in a fast-paced environment.
• Proactive problem-solving ability and keen attention to detail ensuring seamless execution of operations and service quality.
• Strong leadership and team management skills, with experience in hiring, training, and developing high-performing teams.
• Outstanding communication skills—professionally efficient in all forms of written and verbal communication.
• Bilingual proficiency in English and French.
• Strong financial acumen, including experience managing budgets, optimizing margins, and making data-driven decisions to ensure sustainable profitability.
• Tech-savvy with the ability to quickly learn and adapt to new systems. Experience with Slack and advanced Google Sheets is preferred.
• Flexibility to work outside standard hours, including early mornings, weekends, or during critical operational periods.
• Must live in Paris and have the legal right to live and work in France.

Working hours & Contract

• Contract: full time 1 year contract. 
• 9:00 – 17:30 – Monday to Friday
• Salary Range: 45-50k annual plus bonus   

Join Us!

• If you feel you have the qualities and skills we’re looking for, and are excited about the prospect of contributing to the LivTours team please apply!

Campania Senior Destination Manager

Key Responsibilities

• Oversee LivTours’ boat operations, ensuring high service, safety, and operational standards while managing a team of three, one captain, one skipper and one host.
• Collaborate daily with the operations team to prepare pre-tour communications and pre service checks.

• Drive bookings and promotions for boat products, collaborating with the marketing team to maximize sales opportunities.
• Act as the regional expert and primary point of contact for the entire LivTours team, providing support across all operational and strategic needs. 
• Monitor market trends, competitive positioning, and financial performance, proactively identifying opportunities and making data-driven recommendations to improve margins, efficiency, and business growth.
• Be the first point of contact and bridge between our local Guide Managers and the operations team.  
• Provide crisis management, on-the-ground support and rapid problem-solving during peak periods and operational disruptions, ensuring seamless service and customer satisfaction.
• Own regional tour material and merchandise inventory management and distribution. 
• Work closely with the product team to refine and enhance existing products, contribute to new product design, and ensure offerings align with customer expectations and market trends.
• Assist the marketing team to identify and leverage promotional opportunities that align with the company’s business goals. 
• Assist the supply and venue manager in maintaining strong partner relationships such as sites, restaurants, and transport suppliers. 
• Collaborate with the quality department in analyzing customer feedback to drive service improvements and maintain high-quality standards.
• Collaborate on company-wide projects as defined by the executive team.
• Overseeing the resolution of cost discrepancies with suppliers and partners as notified by the accounting team
• Develop and maintain procedural documentation, ensuring all departmental processes are clearly defined and effectively implemented.
• Ensure company culture and service standards are upheld in the region

Skills & Experience

• Proven experience (3+ years) in tourism operations, product development, and business management.
• Proven ability to identify market trends, competitive threats, and new opportunities, with a strategic mindset for maintaining business growth and profitability.
• Strong entrepreneurial drive with a self-starter mentality, creative problem-solving skills, and a passion for driving business success.
• Deep local expertise with a strong network in the tourism industry allowing for informed decision-making and effective stakeholder management. 
• Exceptional organizational and operational management skills with the ability to multitask in a fast-paced environment.
• Proactive problem-solving ability and keen attention to detail ensuring seamless execution of operations and service quality.
• Outstanding communication skills—professionally efficient in all forms of written and verbal communication.
• Bilingual proficiency in English and Italian.
• Tech-savvy with the ability to quickly learn and adapt to new systems. Experience with Slack and advanced Google Sheets is preferred. 
• A keen eye for photography and/or video is a plus.
• Flexibility to work outside standard hours, including early mornings, weekends, or during critical operational periods.
• Candidates are required to have their own vehicle for transportation throughout the region to fulfill their role
• Must live in the Naples region and have the legal right to live and work in Italy.

Working hours & Contract

• Contract: full time 1 year contract. 
• 9:00 – 17:30 – Monday to Friday
• Salary Range: 30-35k annual plus bonus   

Join Us!

• If you feel you have the qualities and skills we’re looking for, and are excited about the prospect of contributing to the LivTours team please apply! 
• LivTours has been committed to sustainable tourism from the very beginning: by leading small and private groups, hiring locally, and supporting local business we have been operating sustainably in many ways and in 2024 we were awarded a silver certification in sustainable tourism from GreenSteps Sustainable Tourism.

We are looking for people who can help us in our sustainability journey, improving our processes and practices in all the aspects of our company.

• To apply, hr@livtours.com with your CV and a brief paragraph about why you would be the perfect fit for this job.