Careers

Inventory Manager

Key Responsibilities

• Forecast ticket and inventory needs in collaboration with the data analyst based on historical sales, product pipeline, seasonality, and market trends, using advanced modeling in Google Sheets and BI tools.

• Analyze utilization, sales, and waste reports to identify under- or over-purchasing trends and make strategic, data-driven recommendations to maximize sales and profitability.

• In support of the Venue & Supply Relationships Manager provides inventory reports and demand forecasts for contract negotiations and to plan ticket acquisitions.

• Own and maintain all product and ticket availability across systems, ensuring accuracy, real-time updates, and alignment with sales demand and operational capacity.

• Partner with Fulfillment Managers to clearly delineate ticket acquisition workflows, eliminate overlaps or inefficiencies, and ensure seamless coordination between inventory and fulfillment operations.

• Manage and maintain inventory in internal systems: ensure accurate availability settings, proper controls, and timely updates.

• Develop and enforce inventory policies, procedures, and standard operating workflows, including purchase orders, allocation, ticket expiry, and returns.

• Develop, document, and enforce inventory management policies, processes, and controls to ensure consistency, transparency, and scalability.

• Monitor and report on key inventory metrics (e.g., fill rates, waste/unused tickets, lead times, margin impact), highlighting insights and risks to leadership.

• Collaborate with Finance to support budgeting, cost control, and forecasting for inventory-related expenditure, ensuring alignment with business goals.

• Work cross-functionally with fulfillment, product, and finance teams to ensure inventory decisions support operational feasibility, customer experience, and financial objectives.

• Partner with the IT Team to identify, champion, and implement system improvements, automations, and dashboard solutions that enhance workflow, data visibility, and accuracy.

• Conduct regular audits and data checks to ensure inventory integrity, reconcile discrepancies, and adjust forecasts accordingly.

• Coach, mentor, and supervise the Inventory Assistant, delegating routine tasks while ensuring accuracy, timeliness, and adherence to best practices.

• Provide operational guidance and support to Fulfillment and Operations teams, addressing queries, escalating issues, and training on inventory tools or systems.

• Drive a culture of continuous improvement within the inventory function, identifying opportunities to optimize systems, reduce workload, and improve data-driven decision-making.

Skills & Experience

• Proven experience (3-5+ years) in inventory, procurement, or supply management, preferably in tourism, travel, or hospitality.

• Strong analytical skills with the ability to interpret sales data and forecast demand accurately.

• Experience supervising or mentoring others, with the ability to support, develop, and collaborate effectively with direct reports.

• Tech-savvy, experienced with inventory management systems, advanced spreadsheets, and reporting tools.

• Experience managing inventory systems, workflows, and reporting metrics.

• Excellent organizational skills, attention to detail, and problem-solving ability.

• Ability to work collaboratively with cross-functional teams and maintain strong supplier relationships.

• Proactive approach to process improvement and operational efficiency.

• Effective communication skills, both written and verbal.

• Expert usage of Google suite, Google Slides, Docs & Sheets are essential.  

• Flexibility to support operations outside standard hours when needed.

Working Hours & Contract

• Full-time, 1-year contract (renewable).

• Location: fully remote, with the opportunity to collaborate in person at our Dublin or Rome offices if based nearby.

• Standard working hours: 9:00 – 17:30, Monday to Friday, with flexibility for operational support as required.

• Salary: Competitive, commensurate with experience, plus performance-based bonus.

Join Us!

If you are a meticulous and analytical professional passionate about inventory management and operational efficiency in the travel industry, we want to hear from you. Apply now to help LivTours optimize our ticket and inventory operations across Europe.

Director of Operations

Key Responsibilities

• Lead all European tour operations, ensuring seamless service delivery, exceptional client experiences, and operational consistency.

• Own operational strategy and execution, aligning day-to-day operations with company growth, service quality, and financial objectives.

• Be primarily responsible for post-sales fulfillment, on-tour service, and client support performance.

• Oversee 2 fulfillment teams ensuring consistent coverage, responsiveness, and coordination across regions.

• Direct and support the European Guide Community Manager in managing regional Guide and Coordinator Managers to guarantee service availability, engagement, and quality.

• Oversee and develop the Venue & Supplier and Inventory functions, ensuring ticket and inventory management is efficient, cost-effective, and guided by clear policies for purchasing, allocation, and availability.

• Oversee the quality and performance of venue and supplier relationships through the Venue & Supplier Manager, ensuring access, compliance, and commercially sound terms.

• Serve as the primary escalation point for operational, ticketing, and service challenges and disruptions across all markets.

• Lead the design, implementation, and continuous improvement of operational processes, SOPs, and systems for scalability and efficiency.

• Collaborate with IT to enhance operational systems, increase automation, and improve workflow visibility and efficiency.

• Partner with the Sales, Finance and IT department teams to ensure operational feasibility, optimize margins, and deliver high-quality service.

• Support financial management through operational budgeting, cost control, and advising leadership on the margin impact of operational decisions.

• Monitor and report on key operational metrics, including tour execution, inventory utilization, margin efficiency, and guide and coordinator satisfaction.

• Develop, mentor, and evaluate managers within the operations function, ensuring leadership strength, capability, and succession planning.

• Drive operational readiness for growth into new regions or products, ensuring teams and systems can scale effectively.

• Champion a culture of accountability, client-centricity, and continuous improvement across all operational teams.

Skills & Experience

• Proven experience (5+ years) in senior operational leadership roles, preferably in tourism, travel, or hospitality.

• Track record of managing multi-region operations, large teams, and complex cross-functional projects.

• Strong strategic and analytical skills, with the ability to translate data into actionable operational decisions.

• Deep industry knowledge and a robust network in the tourism sector.

• Exceptional leadership and team management skills, with experience mentoring managers and fostering high-performing teams.

• Proven ability to drive operational efficiency, scale processes, and maintain high service quality.

• Strong financial acumen, including budgeting, margin management, and cost optimization.

• Excellent communication and stakeholder management skills, both internally and externally.

• Tech-savvy with the ability to implement, adapt, and optimize operational systems and processes.

• Flexibility to work outside standard hours when needed to support operation requirements.

Working Hours & Contract

• Full-time, 1-year contract (renewable).

• Standard working hours: 9:00 – 17:30, Monday to Friday, with flexibility required during peak periods.

• Location: fully remote, with the opportunity to collaborate in person at our Dublin or Rome offices if based nearby.

• Salary: Competitive, commensurate with experience, plus company wide bonus incentives.

Join Us!

If you are a strategic, hands-on operational leader with a passion for excellence in tourism and travel experiences, we want to hear from you. Apply to help drive LivTours’ operations to the next level.

Fulfilment Team Manager

Key Responsibilities

• Oversee daily tour fulfillment operations (6:30 AM–8:00 PM), ensuring seamless delivery, speed, and accuracy across all services in the region.

• Manage and develop a Fulfillment team of 9 individuals — including shift planning, task assignment, and holiday scheduling — to ensure consistent coverage, high performance, and continuous improvement.

• Ensure all daily tickets, suppliers, and resources are accurately purchased, assigned, and prepared to prevent service errors, avoid refunds or cancellations, and minimize wastage.

• Lead real-time operational support, managing incidents, emergencies and disruptions to ensure swift, effective resolution for guides, coordinators, and clients.

• Partner closely with the Director of Operations to refine systems, streamline workflows, and implement efficient, scalable processes aligned with company-wide operational standards.

• Collaborate with the Venue & Supplier Relations and Inventory Managers to ensure smooth ticketing, supply coordination, and compliance with tour requirements.

• Work with Regional Development Managers and the Client Experience Manager to identify service gaps, improve quality standards, and ensure cross-functional regional consistency in delivery.

• Work closely with Product, Sales, and Customer Service teams to ensure operational feasibility of new tours, services and custom experiences. 

• Foster strong communication with Guide Managers, Coordinators, and Operations teams to ensure readiness, alignment, and proactive problem prevention.

• Drive adoption and proficient use of operational tools, booking systems, and communication platforms to increase execution speed and visibility.

• Maintain and continuously improve SOPs, operational processes, and documentation for efficiency, reliability and scalability.

• Support onboarding, training, and coaching of operations staff, ensuring role clarity, accountability, and a culture of client-centricity and ownership.

• Collaborate with Finance to control costs, monitor expenses, and contribute to regional profitability targets.

• Participate in cross-functional projects and planning initiatives to support company growth and operational innovation.

Skills & Experience

• Proven experience (3+ years) in tourism operations, ticketing, or tour management roles.

• Strong leadership and team management skills, with experience mentoring and motivating staff.

• Exceptional organizational and problem-solving abilities, with keen attention to detail.

• Ability to manage multiple priorities in a fast-paced, dynamic environment.

• Experience with resource allocation, scheduling, and operational process optimization.

• Excellent communication and interpersonal skills for both internal teams and external partners.

• Tech-savvy with familiarity in booking platforms, strong proficiency with Google sheets, communication tools, and operational systems.

• Strong sense of accountability and commitment to high service standards.

• Flexibility to work outside standard hours, including early mornings, weekends, or during operational peaks.

• Must live in the EU and have the legal right to work.

Working Hours & Contract

• Full-time, 1-year contract (renewable).

• Standard working hours: 9:00 – 17:30, with flexibility required for operational coverage between 6:30 AM – 8:00 PM.

• Location: Fully remote, with the opportunity to collaborate in person at our Dublin or Rome offices if based nearby.

• Salary: Competitive, commensurate with experience, plus company wide bonus incentives.

Join Us!

If you are a proactive operations leader who thrives in a fast-paced environment and loves delivering seamless travel experiences, we want you on the LivTours team. Apply now to help us elevate operational excellence across Europe.